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Terms and Conditions

1. Sky Lounge Terms & Conditions

1.1This website (“Website”) is owned and operated by LSG Lufthansa Service Hong Kong Ltd trading as Sky Lounge. Please read these Terms & Conditions ("Terms") carefully before ordering any items on the Website. If you have any questions about the Terms, please email hkg.skylounge.cs@lsgskychefs.com or send a WhatsApp message to 9611 7112.
1.2If you are below the age of 18, we ask that you obtain permission from your parent(s) or legal guardian(s) for accessing/using the Website. If you do not have permission from your parent(s) or legal guardian(s) to do so, you must stop using/accessing the Website immediately.   By accessing/using the Webiste, you confirm that you have read, understand and accept the Terms and that you accept responsibility for your acts and omissions, any charges associated with your access/use of the Website and/or purchase of products.
1.3You must not copy, modify and/or distribute content of the Website (and its sub-domains), our trademarks and any works protected by copyright.
1.4You must not harvest or otherwise collect any personal data from the Website or our systems.
1.5The Website should not be used for unlawful, immoral or illegal purposes.  We reserve the right to deny access to the Website to any user who violates or does not accept the Terms, the Privacy Policy (including the use of Cookies) at our sole discretion. 
1.6You must not engage in any conduct or do anything that would damage, impair or interfere with the operation or security of the Website, the system hosting the Website, or any of our computer systems.
1.7We may from time to time update the Website and change its content.  We will use our reasonable efforts to ensure the Website is available, accessible and functioning, but if necessary, we may suspend access to the Website, or close it down indefinitely. We will not be liable if for any reason the Websites or our system becomes unavailable at any time or for any period.
1.8Our trade name and company name and other graphics, logos, designs, page headers, button icons, scripts, and service names are our or our affiliates’ intellectual properties and may not be used, including as part of trademark and/or as part of domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion.
1.9We reserve the right to change, amend, add or remove any provisions in the Terms ("Amendments") at any time. You are advised to check the Terms from time to time for any Amendments that may impact you. By continuing the use of our Website, you agree to be bound by the Terms.

2. Your Account

2.1It is not compulsory to register for a Sky Lounge account on the Website before you place an order. When you register for a Sky Lounge account, you must:

(1) be at least 18 years of age;

(2) provide accurate, complete and up to date information including your name, email address and mobile phone number;

(3) safeguard your username and password.

2.2We shall not be liable for orders that encounter delivery issues due to incomplete, incorrect or missing information provided by you. You are obliged to provide information that is completed, accurate and truthful for the proper processing of your order.
2.3If you wish to delete your Sky Lounge account, please email hkg.skylounge.cs@lsgskychefs.com requesting the same.
2.4We have the absolute right to refuse registration of any persons as a Sky Lounge member and to terminate the registration of any member for any reason whatsoever.
2.5We require you to keep your password secure. You are fully responsible for all activity, liability, loss and damages resulting from your failure to maintain password security. You agree to immediately notify us of any unauthorized use of your password or any breach of security. You also agree that we cannot and will not be liable for any loss or damages arising directly or indirectly from your failure to keep your password secure. You agree not to provide your username and password information in combination to any other party. You must keep your account information up-to-date and accurate at all times, including a valid email address. To proceed with any transaction on Sky Lounge, you must provide and maintain authentic personal information such as valid phone number and email address.

3. Orders

3.1Orders will be delivered to your designated address in Hong Kong. We accept any order through our website. For any enquiries, please email to hkg.skylounge.cs@lsgskychefs.com or WhatsApp to 9611 7112
3.2If you do not receive any confirmation email or are not otherwise contacted by us within 24 hours after your order is submitted, please contact us immediately through email to hkg.skylounge.cs@lsgskychefs.com or WhatsApp to 9611 7112 to ensure your order is successfully placed.
3.3Products cannot be customized for individual preferences. If you or your dining companions have allergies, allergic reactions or dietary restrictions and requirements, please contact HKG.SkyLounge.CS@lsgskychefs.com or WhatsApp to 9611 7112 before placing an order.
3.4Products may be out of stock and are otherwise subject to availability.   If any of the products ordered are not available, you will be notified as soon as possible.
3.5Pictures and descriptions of products shown on the Website are for reference only. Subject always to your statutory rights, we do not guarantee that the product description, price, and other contents on the Website are complete, accurate, current or error-free. You shall not be entitled to reject, exchange or return any product on the basis that it does not correspond exactly to the pictures on the Website.
3.6Your order cannot be changed or cancelled once payment is completed.

4. Delivery

Please refer to the delivery page

5. Price and Payment

5.1We may offer promotional discounts from time to time This means that prices are subject to change until payment for your order is processed.
5.2If there is an obvious pricing mistake, we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge.
5.3The total price of your order (including delivery charges, if any) will be set out on the checkout page on the Website before payment confirmation. Payment for all products and deliveries can be made on the Website by credit card or other payment methods listed on the Website No contract for the sale of any product will exist between you and us until we confirm your order by email to the email address provided in your order.
5.4We will not accept cash handling.

6. Vouchers, Discounts and Promotions

6.1From time to time, we may run marketing and promotional campaigns which offer voucher codes, discounts, and other promotional offers to be used on the Website. Vouchers are subject to validly periods, redemption periods, and in most cases, may only be used once.
6.2Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply.
6.3Vouchers cannot be exchanged for cash.

7. Liability

7.1We have taken every care in the preparation of this Website. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience when using the Website or our service. If we are informed of any inaccuracies on the Website, we will attempt to make correction as soon as we reasonably can.
Notwithstanding all efforts made by us to ensure the security, functionality and accuracy of the Website, and to the full extent permitted by law, we shall not be liable to you or to anyone (whether in tort, contract, equity, or otherwise) for any loss or damage of whatsoever amount (including but not limited to direct or indirect loss, loss of profits or data, or special, incidental, exemplary, punitive or consequential loss) arising out of or in connection with (i) any use, reference to or reliance on any content or materials in the Website; (ii) any inaccuracies, omissions, mis-statements or errors in any content or materials in the Website; (iii) the access to or use of the Website; (iv) the access to or use of any information held on or through the Website by unauthorized third parties; (v) any delays, disruptions, defects, failures, or technical errors caused by the Website; (vi) any acts, omissions, errors, warranties, representations, breaches, or negligence of third parties or any injury, illness, death, loss, or damage arising from your use of any third party websites, applications, products or services available in the Website; or (vii) the performance or non-performance by us with respect to products or services available on the Website; even if you have been advised of the possibility of any or all of the foregoing.
Notwithstanding the above, and to the full extent permitted by law, you agree that in the event we are held liable for any damages related to this Website, your sole and exclusive remedy will be limited to the amount you paid for services or products. With respect to services or products provided by third parties, we disclaim any and all liability relating to them. To the full extent permitted by law, you waive any and all rights to bring any claim or action related to this Website in any forum beyond one year after the first occurrence of the kind of act, event, condition or omission upon which such claim or action is based.
You agree to indemnify and keep us, our parent company, affiliates, officers, directors, representatives, employees and agents indemnified from and against any liability, loss, claim, dispute, demand, damage or cost (including without limitation legal fees) which arises out of or is caused by your breach of the Terms, your use of the Website or your violation of any laws or third party rights.
We shall not liable for or be deemed to be in breach of these Terms and Conditions for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes strikes, epidemic, labor difficulties, equipment failures, or any other causes beyond our control.

8. Personal Data Protection

8.1Protecting your privacy is very important to us. Please review our Privacy Policy, which explains how we treat your personal information and protect your privacy. You must read, agree with and accept all of the terms and conditions contained in the Privacy Policy. Except as provided in our Privacy Policy, we will not sell, transfer, use or disclose your personal information (as defined in the Privacy Policy) to third parties without your express consent.
8.2Sky Lounge account including any voucher and membership credit will be cancelled if you have no purchasing activity using that account in the last 12 months.

9. Prevailing Language

9.1In the event of a dispute as to the Terms, the English version shall prevail. The English language version of these terms shall control in all respects and shall prevail in case of any inconsistencies with translated versions.

10. Miscellaneous

10.1Except to the extent that other laws are applicable to you and that such application cannot be waived or altered by contract, the Term, our Privacy Policy and Cookies Policy shall be governed by and construed in accordance with the laws of Hong Kong. The courts of Hong Kong shall have exclusive jurisdiction to adjudicate any disputes arising from your access to and use of the Website, and any contract between you and us.
10.2You are welcome to provide any ideas and suggestions regarding improvement to the Services. In no event shall the provision of such feedback be subject to any obligation of confidentiality or expectation of compensation. By submitting any feedback to us (whether directly or indirectly), you waive any and all rights in it and acknowledge that we will be free to implement or modify it if desired.